Version 11 May 2023
This Privacy Statement informs you about the type of personal data that is collected and received through our website www.mattistic.com (“Website”) and our software products (“Products”), and about how we use, share, retain and protect such personal data.
1. Who we are
We are the Dutch company Mattistic (“we”, “us”), located at Ruitersweg 11D, Hilversum, the Netherlands with chamber of commerce registration number 82627576 and VAT number NL003710108B90. We are the controller responsible for the processing of personal data through the website and Products.
2. What information may be collected
For the purpose of security and visitor statistics we may collect general information on how you interact with the site during a visit through the use of server logs. This may include your IP-address, which pages you visit, when you visit them and the name and version of the browser and operating system.
We may collect the following personal or personally identifiable information from you or from the payment processors or resellers that handle your orders or otherwise serve you:
- your full name,
- organization name (if applicable),
- e-mail address(es),
- telephone number,
- billing and delivery postal addresses,
- VAT number (if applicable),
- IP address,
- browser software,
- order numbers and payment methods used,
- receipts issued by the payment processors,
- dates and times of purchases,
- names and licenses of the purchased Products,
- messages sent to us or posted on the Website.
We may collect this personal or personally identifiable information when you directly contact us and disclose your identity, order our Products directly or through resellers, request technical support or other assistance from us.
We may collect this personal or personally identifiable information through various technical means, including, but not limited to, the following: message forms, e-mail messages, web server logs, FastSpring e-commerce platform, and Mailchimp e-mail list services.
3. How this information is used
We may use your personal or personally identifiable information to carry out the pre-contractual measures when you want to become a customer of us and to perform contractual obligations when you are a customer of us. We may also use that information in pursuing legitimate interests such as the safety and security of Mattistic, its customers, Products, services and the Website.
We may use your personal or personally identifiable information for the following specific purposes:
- to provide you with Products and support;
- to communicate with you about Products and services;
- to transmit information to a third party to aid you in completing a transaction, such as purchasing Products and services;
- to provide you with the Website and its associated services;
- to advertise and promote Products and services;
- to request information from you in order to improve Products or services;
- to verify that Products and services are used in accordance with the terms of the corresponding license agreements;
- to prevent unauthorized access to and use of your account and Products by third parties.
We keep your personal or personally identifiable information for as long as you remain a customer. After that period, the corresponding information is routinely deleted, provided it is no longer needed for ensuring our legitimate interests and is not required by law.
4. How this information is secured
We maintain industry standard security safeguards designed to protect your personal data against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. However, due to the inherent open nature of the Internet, we cannot guarantee that communications between you and us or the personal information stored is absolutely secure. We will notify you of any data breach that is likely to have unfavorable consequences for your privacy in accordance with applicable law.
5. Sharing the information
We do not sell or rent your personal or personally identifiable information to third parties.
We may share your personal or personally identifiable information with third party service providers retained by us, such as payment processors, resellers of our Products and e-mail delivery services to assist you in the process of ordering and/or receiving our Products and services.
We may, after being authorized by you, share your contact information with our industry partners in order to resolve technical problems that involve both Products or services provided by those partners and our Products or services.
We may, after being authorized by you, publish parts of your feedback or comments about our Products or services.
We may also transfer your personal or personally identifiable information to third parties to respond to a duly authorized subpoena or court order, to respond to regulatory requests by government authorities, to protect the safety or security of Mattistic, its customers, its Products and the Website, and, where necessary, to protect against fraud, cyberattacks, or any other violation of any law, statute, ordinance, regulation, or treaty whether local, regional, national, or international.
We may transfer your personal or personally identifiable information to a third party in a sale of Mattistic, or a sale of assets of Mattistic that directly relate to Products which, at the time of sale, you are licensed to use.
6. How you can control your personal data
You can always contact us if you have any question regarding this Privacy Statement or wish to review, modify or delete your personal data.
Please note that you must always make clear who you are, so that we can identify the right data and not affect the security of the personal data of any other person. We may request additional information to verify your identity in such a situation.
All notices to be made to us pursuant to this Privacy Statement may be made in writing with the subject “Privacy”.